Refund Policy

You may return most items purchased from birch-lantern.com within 30 days of the delivery date. To be eligible for a return, items must be unused, uninstalled, and in their original condition, including all original packaging, hardware, and documentation. Products that show signs of installation, use, or damage caused after delivery are not eligible for return.

Certain items are non-returnable by nature, including products that have been custom-made or specially ordered to your specifications, as well as any items marked as final sale at the time of purchase. If you are unsure whether your item qualifies for a return before purchasing, please contact us at hello@birch-lantern.com and we will be happy to clarify.

We strongly recommend inspecting your order as soon as it arrives. If you notice any damage or missing components, please report it to us within 5 business days of delivery so we can address the issue quickly and ensure the best possible resolution for you.

To initiate a return, please email us at hello@birch-lantern.com with your order number, the name of the item you wish to return, and a brief reason for the return. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions for sending the item back.

Please do not ship any item back without first receiving an RMA number from us. Returns sent without authorization may not be accepted or may experience significant processing delays. Once you have your RMA number, please write it clearly on the outside of the package.

We recommend using a trackable shipping service for your return and retaining proof of postage until your refund has been confirmed. Birch Lantern is not responsible for return packages that are lost or damaged in transit.

Once we receive and inspect your returned item, we will send you an email confirming that the return has been received and whether your refund has been approved. Approved refunds are processed within 5 business days of that confirmation.

Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5-10 business days for the credit to appear on your statement. We are unable to issue refunds to a different payment method than the one originally used.

Return shipping costs are the responsibility of the customer unless the return is the result of our error (for example, you received the wrong item) or the item arrived faulty or damaged. In those cases, we will provide a prepaid return shipping label at no cost to you.

If you would like to exchange an item for a different product, the simplest way to do so is to return the original item following the process described above and place a new order for the item you want. This ensures the fastest turnaround, as stock levels can change quickly.

If you would like help choosing an alternative product or have questions about availability before initiating an exchange, please reach out to us at hello@birch-lantern.com. Our team is glad to assist you find the right piece for your space.

Please note that exchanges are subject to the same return eligibility conditions as standard returns. Items must be unused, uninstalled, and in original condition to qualify.

If your item arrives damaged, defective, or materially different from what was described on our website, please contact us at hello@birch-lantern.com within 5 business days of delivery. Include your order number, a description of the issue, and clear photographs showing the damage or defect.

We will review your report and, at our discretion, offer a replacement, a repair, a store credit, or a full refund — including any original shipping costs paid. We will also provide a prepaid return shipping label so you are not out of pocket for returning a faulty product.

Damage that occurs during installation or as a result of misuse, modification, or use of the product in a way not consistent with its intended purpose is not covered under this policy. If you have questions about proper installation, please consult the included instructions or contact us before proceeding.

If you need to cancel an order, please contact us as soon as possible at hello@birch-lantern.com with your order number. We process orders quickly, and we can only guarantee a cancellation if the order has not yet been handed to our shipping carrier.

If your order has already shipped by the time we receive your cancellation request, we are unable to stop the delivery. In that case, you are welcome to refuse the delivery or return the item once it arrives, following the standard return process described in this policy.

Once a cancellation is confirmed, a full refund will be issued to your original payment method within 5 business days. If the order has already shipped and you are returning it, the standard return shipping cost policy applies as described in Section 3 of this policy.

If you have any questions about a return, refund, exchange, or cancellation, please do not hesitate to get in touch. Our team is here to help and will respond to all inquiries within 2 business days.

You can reach us by email at hello@birch-lantern.com — this is the fastest way to get a response. You can also write to us at: Birch Lantern LLC, 214 N 2nd Street, Suite 105, Minneapolis, MN 55401. Our phone number is +1 (612) 304-8820.

We are committed to making every Birch Lantern experience a positive one. If something has not gone as expected, we appreciate you giving us the opportunity to make it right.